Refund Policy

Due to the nature of this product we can only accept warranty claims for items that are Dead on Arrival (DOA). We must be notified within 3 days from receipt of delivery to be eligible for exchange.

To claim for warranty of faulty products. We need

  1. Clear photos of the product from different angles. e.g. Front and back sides.
  2. A video explaining the issue
  3. A photo of the shipping label and original packaging
  4. Return of the product for further inspection if needed

Once the return is received and inspected, we will inform you that we have received your returned item. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If the product is deemed not faulty, customers need to pay postage to get the product resent or combined to ship with next order. 

Change of Mind:

We do not refund due to change of mind.

What can be returned?

  • Damages caused by crashes or mistreatment are not covered
  • All Sale items are non-returnable

Late or missing refunds (if applicable)
If you haven’t received a refund yet, please

  • check your bank account
  • contact your credit card company, it may take some time before your refund is officially posted.
  • or Next contact your bank

There is usually some processing time before a refund is posted.
If fund is still not received, please contact us via info@segwayaus.com.au

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@segwayaus.com.au